Your Questions, Answered

Most quotes go out shortly after a site visit. For smaller jobs we can often give you a ballpark over the phone before we even come out.

Our central station contacts you immediately, then dispatches police or fire if needed. You can give us a list of contacts to try before emergency services are called. That’s entirely up to you.

Yes. We service systems of every size and can take over monitoring and maintenance on existing equipment. We specialize in repairing systems that other companies said had to be replaced.

We can, but we’d rather get you off them. Copper lines are being retired and rates keep climbing, so we replace failing POTS lines with robust, NFPA 72-approved cellular communicators.

NFPA 72 is the national fire alarm code, and it requires commercial fire alarm systems to be inspected and tested annually. We track when yours is due, schedule it, carry it out, and follow through on anything it turns up.

Yes, and it is one of the things we are known for. We track, coordinate and facilitate annual inspections and repair work across large multi-building properties, so a property manager has one number to call rather than a calendar to police.

Sonoma, Marin, Napa and Solano counties are our primary service areas, including Santa Rosa, Sebastopol, Petaluma, Napa, San Rafael, Calistoga and St Helena. We consider work north of Ukiah and in the East Bay case by case.

Both. Alongside commercial fire and security work we offer straightforward, low-cost residential fire solutions that satisfy homeowners insurance requirements, and integrated residential security.

Usually not. We are industry leaders in repairing existing systems and avoiding replacement wherever it is practical, including faults other companies could not solve. If replacement genuinely is the right answer we will explain why.